Freedom Pet Pass Warranty

Thank you for choosing a Freedom Pet Pass^tm dog door.  All dog doors are inspected prior to leaving our facility.  We trust your pet will enjoy many trouble free years using your Freedom Pet Pass^tm dog door.

Your new dog door comes with a 3-year limited warranty against product malfunction due to manufacturing or parts defects.  The Freedom Pet Pass^tm 3-year warranty does not apply to failure as a result of accidental damage, mishandling, or abuse.  Furthermore, we do not warranty dog door performance when installed improperly.

Please Note:  Any damage to the canvas coated thermal pet flap or any other part of the dog door due to your pet chewing or otherwise destroying the integrity of the product is classified as pet damage.  Consequently losses are not covered under this warranty.